Return Policy

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Copyright
  • All content appearing on this Web site is the property of Sheepskin And Things, Nanaimo, BC. Canada, Copyright © 2004-2021. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright ®2021 Sheepskin And Things. All rights reserved.

  • Trademarks
  • All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Sheepskin And Things. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Sheepskin And Things or any third party, except as expressly granted herein.

  • Use Of Site
  • This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Sheepskin And Things and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Sheepskin And Things believes that customer conduct violates applicable law or is harmful to the interests of Sheepskin And Things and its subsidiaries.

  • Privacy Policy
  • Sheepskin and Things Privacy Policy & Commitment

       Sheepskin and Things values your business and we thank you for your confidence in choosing to make a purchase from our company. We at Sheepskin and Things recognize the importance of protecting the privacy of all information provided by users of our web sites. We created this policy with a fundamental respect for our customer's right to privacy and to guide our relationships with our customers. By personal Information we mean name, address, telephone/fax number and e-mail address.

    How We Collect, Use and Store Your Personal Information

       When you fill out an on-line form for shipping, we will forward this information to our shipping department to be used for the purpose it was intended. We may use and disclose this information in order to communicate with you to help meet your requirements.

    What We Do Not Do with Your Information

       We do not sell customer information to anyone; nor do we share customer information with any one outside the organization except those that are necessary in the course of the normal day-to-day operation of the business.

    Use of Cookies

       A cookie is a small text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a Web server in the domain that issued the cookie to you.

       The only purpose of cookies on this site is to provide a convenience feature to save you time when using the optional Wish List component (coming soon) of the catalogue. The cookie helps the site to recall your specific information on subsequent visits. When you return to the Web site, the information you previously provided can be retrieved, so you can easily use the site's features that you customized.

       You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of this or other Web sites you visit.

    How We Strive to Protect Your Personal Information

       All Employees, and Suppliers who are granted access to our records understand the need to keep this information protected and confidential. They know they are to use the information only for the purposes intended. This expectation is clearly communicated by signed contractual agreements. We also have physical and systems safeguards to protect customer information from unauthorized access or use.

  • Shipping & Delivery
  • Sheepskin and Things Ships all its merchandise from Canada.

    We ship merchandise Worldwide.

    We charge a flat rate of  $14.99 for ground shipping and handling within North America unless specified otherwise. See below for fee structure.

    We ship CANADA POST 




    Ground: Free on orders over $99.00

    Ground: $14.99 on orders under $99.00

    Express: 3 - 6 business days from $45.00

    Please note: The total time it takes for your order to get to you is combination of the processing time (2 - 7 business days) and the shipping time (depending on your shipping selection).

    Estimated Delivery Times for Ground

    Western Canada approx 2 to 5 business days

    Central Canada approx 3 to 7 business days

    Eastern Canada approx 5 to 12 business days

    North West USA approx 3 to 9 business days

    South West USA approx 3 to 9 business days

    Mid South  USA approx 3 to 9 business days

    South East USA approx 6 to 12 business days

    Mid North USA approx 2 to 9 business days

    North East USA approx 5 to 12 business days


    U.K. & Europe

    International Express 6 to 10 business days. Shipping charge is calculated at checkout
    International Priority 6 to 8 business days. Shipping charge is calculated at checkout

    All other Countries

    International Express 5 to 9 business days. Shipping charge is calculated at checkout
    International Priority 5 to 9 business days. Shipping charge is calculated at checkout

    *All prices are listed in Canadian Dollars

    All delivery times are an estimate. Once shipment has left our depot we have no control over weather, carrier and/or customs delays.

  • Sales Tax
  • Sheepskin And Things charges the Good's and service tax (GST/HST) for merchandise ordered on this Web site by Canadian Residents only with destinations within Canada based on the ship to address. Sheepskin And Things does not charge provincial sales tax if any on products ordered on this web site by Canadian Residents. Sheepskin And Things does not charge sales tax, GST or VAT on products ordered on this web site by U.S or International customers.

  • Return Policy
  •  From January 1st to October 31st of each year:

    1.  (a) We accept returns for refund less the actual shipping costs incurred to us when we shipped your order on regular price items only. SALE items are exchange or store credit only CLEARANCE item are final sale.on regular price items the following conditions below are met or (b) We accept exchanges if the following conditions below are met.
    2. Purchaser must contact us by EMAIL within 30 days of receiving the package for a return or exchange authorization number. Email us at and include order number.
    3. All product must be in new condition and verified by us as the original item** that was shipped from our store with original box, boot filling, toe cardboard and tags attached.
    4. Footwear must not have signs of being worn. We can not sell worn footwear. Shipping costs to and from the are not refunded and are the responsibility of the purchaser.
    5. Product must be mailed within 30 business days of receiving the return authorization number.

           6. Should your item be a gift purchase made after October 29th, and before November 29th,we have extended your exchange date until midnight on December 31st, 2021. We will honor the exchange for an item of equal or greater value same conditions apply as above.

     *In the event we have made an error in your order we will absorb ground shipping costs from Canada and US. All other countries we will absorb surface shipping costs.

    **Items that are verified not to be purchased from our online store will not be applicable for a refund or exchange. Shipping arrangements and costs will be the sole responsibility of the sender. We can not accept or sell footwear purchased from other stores.  Bead colour and pattern of mukluks and moccasins are recorded at the time of shipping

     *** All sale / discounted items are exchange or store credit only.

     **** All custom orders are non refundable. Custom orders are items that you request a change to that is not already part of the existing product. Such as special leather or suede colours. Different sole, or bead designs.

  • Store Hours
  • Hours of operation 
    Monday - Friday 9am - 4pm
    Saturday- 10am - 4pm
    Closed Sunday's & Holidays

  • Miscellaneous
  • Shoe size chart - If you know the length of the persons feet  then you can refer to his chart to help you decide which size of mukluks or moccasins to order.

    When placing your order for children's moccasins and mukluks we recommend you contact us if you are unsure about their shoe size.
    If you know their shoe size then order that size in mukluks and moccasins. If your child wears 1/2 size then order up. This will allow them to grow into their mukluks or moccasins.

    Moccasins and mukluks are made in whole sizes only. They need to fit snug and will stretch to fit. Our moccasins and mukluks are made with Canadian Genuine leather and are consistent with quality and craftsmanship.

    To ensure proper fit of our mukluks and moccasins please refer to the instructions below the chart.

    This will ensure you select  the right size. See notes about moccasin and mukluk sizing for men and women at the bottom of the size chart.

    Ladies shoe sizes
    British 2 2.5 3 3.5 4 4.5 5 5.5 6 6.5 7 7.5 8
    European 34 35 35.5 36 37 37.5 38 38.5 39 39.5 40 41 42
    Canada & U.S.A 4.5 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5
    Japanese (cm) 21.5 22 22.5 23 23 23.5 24 24 24.5 25 25.5 26 26.5


    Mens shoe sizes
    British 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11 11.5 12
    European 38 38.7 39.3 40 40.5 41 42 42.5 43 44 44.5 45 46 46.5 47
    Canada and U.S.A  5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11 11.5 12 12.5
    Japanese (cm) 23.5 24 24.5 25 25.5 26 26.5 27 27.5 28 28.5 29 29.5 30 30.5


    Girls shoe sizes
    British 8 8.5 9 9.5 10 10.5 11 11.5 12 12.5 13 13.5 1 1.5 2 2.5
    European 26 26.5 27 27.5 28 28.5 29 30 30.5 31 31.5 32.2 33 33.5 34 35
    Canada U.S.A  8.5 9 9.5 10 10.5 11 11.5 12 13.5 13 13.5 1 1.5 2 2.5 3
    Japanese (cm) 14.5 15 15.5 16 16.5 17 17.5 18 18.5 19 19.5 20 20.5 21 21.5 22


    Boys shoe sizes
    British 11 11.5 12 12.5 13 13.5 1 1.5 2 2.5 3 3.5 4 4.5
    European 29 29.7 30.5 31 31.5 33 33.5 34 34.7 35 35.5 36 37 37.5
    Canada and U.S.A  11.5 12 12.5 13 13.5 1 1.5 2 2.5 3 3.5 4 4.5 5
    Japanese (cm) 16.5 17 17.5 18 18.5 19 19.5 20 20.5 21 21.5 22 22.5 23

    NOTE: Moccasins run true to size. Please follow the rule of thumb below.

    Mens moccasins only come in whole sizes! If your conversion ends up as a half size in US/Canadian  shoe size then you need to ROUND UP to the next whole size. Example: You are a US/Canadian size 5.5 then you need to order size 6 Mens.

    Womens moccasins only come in whole sizes! If your conversion ends up as a half size US/Canadian shoe size then you need to round DOWN to the next whole size. Example: You are a US/Canadian size 5.5 then you need to order size 5 Ladies.