At Sheepskin And Things, we prioritize customer satisfaction and aim to provide a seamless shopping experience. Our customer care team is dedicated to addressing any inquiries or concerns you may have regarding our products, services, or policies. We encourage customers to reach out via our contact form or customer service email for prompt assistance. Our goal is to ensure that every interaction is handled with professionalism and efficiency.

We understand that purchasing decisions can sometimes require additional information. Therefore, we are committed to providing detailed product descriptions, sizing guides, and care instructions to help you make informed choices. Our handcrafted moccasins are designed with both comfort and durability in mind, utilizing premium materials such as Canadian suede and moosehide. Each pair is meticulously crafted to ensure that your child's feet are well-supported during their explorations.

Return and Refund Policy

We recognize that there may be instances where a product does not meet your expectations. Our return and refund policy is designed to provide clarity and assurance to our customers. If you are not satisfied with your purchase, you may initiate a return within 30 days of receiving your order. To be eligible for a return, items must be in their original condition, unworn, and accompanied by the original packaging.

To initiate a return, please contact our customer care team, who will guide you through the process. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a specified timeframe.

It is important to note that shipping costs are non-refundable. However, we offer free shipping on orders over $109.00, which allows customers to save on shipping expenses while enjoying our quality products. For orders below this threshold, standard shipping rates will apply.

We appreciate your understanding and cooperation regarding our return and refund policy. Our commitment to quality and customer satisfaction remains our top priority, and we strive to resolve any issues promptly and fairly.