Shipping Policy
Thank you for shopping at Sheepskin and Things! We appreciate your business and want to ensure you receive your cozy sheepskin products as quickly and efficiently as possible. This policy outlines our shipping options, costs, and timelines.
Order Processing
We process orders within 1-2 business days (excluding weekends and holidays) after receiving your payment.
Shipping Methods and Costs
We offer a variety of shipping methods to meet your needs and budget. Rates are calculated based on the weight and destination of your order. You will see the available shipping options and their respective costs during checkout.
- Standard Shipping: This is our most economical option, with delivery times ranging from 3-7 business days within Canada and 5-10 business days to the United States.
- Expedited Shipping: For faster delivery, we offer expedited shipping options with a delivery timeframe of 1-3 business days within Canada and 2-5 business days to the United States (depending on the specific service chosen).
- International Shipping: We ship internationally! Rates and delivery times will vary depending on the destination country. You will see the estimated costs and timelines during checkout.
Tracking Your Order
Once your order ships, you will receive a notification email with a tracking number. You can use this number to track the progress of your delivery on the carrier's website.
Free Shipping
We offer free standard shipping on orders of $50.00 CAD and up within Canada and the USA. This promotion will be clearly advertised on our website and during checkout.
Returns and Exchanges
We want you to be happy with your purchase from Sheepskin and Things. If you need to return or exchange an item, please visit our Returns and Exchanges Policy page for detailed instructions. You can find the link in the footer at the bottom of this page.
Customs and Duties
For international orders, you may be responsible for import duties and taxes levied by your country's customs department. These charges are not included in the shipping cost and are the responsibility of the recipient.
Shipping & Handling
We strive to process and ship your order within 2 business days. Please note that shipping times may vary for remote locations and during peak seasons.
Important Notes:
- Business Days: Monday to Saturday, excluding holidays.
- Delivery Times: Once your order leaves our warehouse, delivery times are determined by the carrier.
- Returns & Exchanges: Please refer to our Return Policy for specific guidelines. Shipping costs and taxes are non-refundable.
Contact Us
If you have any questions or concerns, please contact our customer service team at 1-250-816-0431 or by email at csr@sheepskinandthings.com.
By placing an order with Sheepskin and Things, you agree to the terms of this Shipping Policy.
Changes to Shipping Policy
We reserve the right to modify this Shipping Policy at any time. We will post any changes on our website.