Refund policy

We have a 45-day return policy, which means you have 45 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us for a RA# (Return Authorization) at returns@sheepskinandthings.com. Please note that returns will need to be sent to the following address: 2420 Lynburn Cres, Nanaimo, BC, V9S0C6, Canada

You are responsible for return shipping. Items sent back to us without first requesting a return will not be accepted. 

Please download the Return Form Here -> DOWNLOAD RETURN FORM

Or Fill out our online form here -> ONLINE RETURN FORM

You can always contact us for any return question at info@sheepskinandthings.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to request a return for the item you have, and once we approve the return, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3 business days less actual shipping costs. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at csr@sheepskinandthings.com.